The prices listed on our website are per apartment (accommodation unit) per night. They are inclusive of taxes and there are no other fees, so the total cost of your stay will simply be the number of nights x price per night.

Each accommodation unit has a diferent check in and a check out time, and they are indicated in the tab Description on its right side. Most of the Owners will gladly let your luggage at the property before check in or after check out if necessary. We recommend to ask the Owner if you have specific needs.

Yes, that is correct. The "Amenities" tab and Description tab will list the amenities that are available at a particular accommodation. If an amenity you are looking for does not appear in either of those sections, then the accommodation does not have it.

The minimum stay requirement varies by property owner, and you will not be able to book it online for 2 nights. However, you should contact us for assistance and if the property owner accept this reservation for shorter stay, we will let you know, but you should be aware that property owners often charge a 20-30% higher price.

No. Each holiday rental listed on our website indicates the maximum number of persons (adults and/or children/or babies) allowed in each accommodation and it is not possible to be booked online for more persons than is stated in listing. If the number of persons exceeds the stated maximum occupancy upon arrival, the accommodation owner is under no obligation to honor a reservation and may choose to cancel the reservation or allow more persons than the maximum occupancy stated and charge an extra person supplement. In the case that owner chooses to cancel the reservation any deposit paid will be forfeited and should be reported in writing to US.
 
 

Booking through our website is easy, in few steps.
To book the accommodation you like click on the "Book now“and if you have not logged in yet or registered, you can do it now to proceed with the reservation of “Your chosen accommodation” and you will see "Your reservation details“ . “Review your reservation “and check once again the number of persons and indicate how many adults, children and babies are in your party. 
Continue to enter your credit card details on T-com PAY WAY form (Secure system  payment) and pay a Reservation deposit by credit card. Within seconds after your deposit payment is made you will be able to print Confirmation of your reservation
 
Please note that for instant booking you pay a reservation deposit instantly (deposit payable now), and for pre-authorization booking within 36h, a reservation deposit is payable within 36h after Owner's acceptance of your Pending reservation.
Within seconds after your deposit payment is made, you will be able to print Confirmation of your reservation  and you will also receive the e-mail from Us. For pre-authorization booking within 36 h you will be able to print your confirmation after 36h (logging into My account) if your Pending reservation is accepted and reservation deposit paid.
If you need any assistance with the booking process, please contact us at info@bookapartmentcroatia.com and we will be glad to help.
 
 

Yes, in order for the reservation to be confirmed, you must pay a deposit in advance. It is tipically 20% of the total cost of the booking and it is not refundable. (Read more in Terms and Conditions and Privacy policy)

Cancellations must be communicated with US in writing by e-mail.
The reservation deposit is non refundable for cancellations requested by the Renter (Guest).
Any full or partial cancellation of the reservation prior to arrival will result in the loss of the reservation deposit paid for the cancelled nights. In case of partial cancellation, when you would like to shorter your stay, the reservation deposit paid at time of your booking can not be applied to the balance payment you due to pay to the Owner for nights stayed.  If you would like to make partial or full cancellation after your arrival at the property, no refunds of the reservation deposit and balance paid will be refunded.
 
 

All post-booking questions or comments should be directed to the property Owner.Their name and e-mail address can be found in the "Confirmation of your reservation" which one you can print in "My account" under "My bookings" Confirmed.

If the accommodation you booked is available for additional nights, it will not be a problem to extend your stay. You should simply book online more nights and inform the Owner by e-mail about your extention.

Upon receiving the Confirmation of your reservation, please contact the Owner via mail to discuss your arrival details. He or she will meet you at the property, give you the keys and help you settle in.

The balance payment (city tax and VATare included) must be paid directly to the property Owner in cash (either Euro or Kuna) upon arrival. If you, due to any reason would like to pay the remaining balance payment via bank transfer or by another option of payment, you must ask the Owner in advance if he/she is willing to accept that payment option.
 

In some cases a security deposit is requested by the Owner (indicated in Rates and Confirmation of your reservation) and should be paid also in cash upon arrival at the accommodation unit. The security deposit is a guarantee for the service provider - Owner (or his/her representative) that the Renter (Guest) will not cause any damage to the accommodation unit or its contents. On the day of the Renter’s (Guest’s) departure, the entire amount of the security deposit will be refund by the Owner if the accommodation unit and its appliances are left in the same condition as were found upon arrival, without any kind of damage.

Croatian kuna is still Croatian offical currency.“BAC”/Aurora Novus d.o.o. will charge your credit card for the reservation deposit at the time of your reservation confirmation and will be effected in Croatian currency Croatian Kuna (Kn). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.

No. Any full or partial cancellation of the reservation prior to arrival will result in the loss of the reservation deposit paid for the cancelled nights. In case of partial cancellation, when you would like to shorter your stay, the reservation deposit paid at time of your booking can not be applied to the balance payment you due to pay to the Owner for nights stayed. If you would like to make partial or full cancellation after your arrival at the property, no refunds of the reservation deposit and balance paid will be refunded.

Yes, you have to.

Yes, it is.

Yes, you have to.

After you have made your own advert (listing) of your holiday rental on this website , you have to send Us Categorization license - "Rješenje o kategorizaciji", by fax or by e-mail. Soon after we checked up the documents and listing, your holiday rental will be active online.

Yes. You have to be aware that prices you indicate will be advertised, so you have to form the rate per accommodation per night which includes your preffered rate + reservation deposit of 20% (our fee). For example if you wish to receive 100 euros per accommodation per night, your indicated price should be 120 euros.

Please be sure that your photos are in jpg format and do not exceed  more than 5 Mb.

Please contact us by e-mail info@bookapartmentcroatia.com and we will put your city or place on the list.

Holiday rentals who have instant booking are more bookable online. You as an Owner have to keep your calendar updated regularly and if you prefer instant booking as way of booking for your holiday rental, please contact us .
 

Please contact us.